Privacy Policy
Last updated: September 3, 2024
This Privacy Policy describes how Uleny.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from uleny.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
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Contact details including your name, address, phone number, and email.
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Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account information including your username, password, security questions and other information used for account security purposes.
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Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
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Companies who support our Site and Services, such as Shopify.
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Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
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Providing Products and Services
We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges, or other transactions. We also use it to maintain your account, arrange for shipping, and handle returns and exchanges. We may enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. -
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending promotional emails, SMS, or postal mail, and to tailor advertising. (Legal basis: legitimate interest under Art. 6 (1)(f) GDPR.) -
Security and Fraud Prevention
We use your personal information to detect, investigate, or act against fraud or security incidents. Please protect your account credentials. If you suspect a breach, contact us immediately. -
Communicating with You and Service Improvement
We use your personal information to provide customer support and improve our Services. (Legal basis: legitimate interest under Art. 6 (1)(f) GDPR.)
How We Disclose Personal Information
We may disclose your personal information to:
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Vendors performing services (e.g., hosting, payment processing, analytics)
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Business and marketing partners
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Third parties with your consent (e.g., shipping providers or social logins)
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Affiliates or as part of business transactions (e.g., mergers, reorganizations)
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Legal authorities when required
Categories of Disclosures in the Past 12 Months
| Category | Categories of Recipients |
|---|---|
| Identifiers (e.g., name, contact info) | Vendors, marketing partners, affiliates |
| Commercial data (e.g., order history) | Vendors, affiliates |
| Network activity (e.g., IP address) | Vendors, analytics providers |
We do not sell or share sensitive personal information or use it to infer characteristics about you.
Third Party Websites and Links
Our Site may contain links to external websites. These are governed by their own policies. We are not responsible for their content, privacy, or security practices.
Children’s Data
Our Services are not intended for children under 16. We do not knowingly collect data from children. If you are a parent and believe your child has provided us data, please contact us to request deletion.
Security and Retention of Your Information
While we strive to protect your information, no system is 100% secure. Please avoid sending sensitive data via insecure channels.
We retain data as needed for legal, operational, or contractual purposes.
Your Rights
Depending on your location, your rights may include:
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Right to access / know
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Right to delete
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Right to correct
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Right to portability
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Right to opt out of sale / sharing / targeted ads
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Right to restrict or object to processing
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Right to withdraw consent
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Right to appeal decisions
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Right to manage communication preferences
To exercise these rights, contact us using the info below. We may need to verify your identity before fulfilling the request.
Complaints
If you have concerns about our handling of your data, contact us. You may also contact your local data protection authority.
International Users
We may transfer and process your information outside of your country. For EU/UK residents, we rely on legal safeguards like Standard Contractual Clauses unless otherwise covered by adequacy decisions.
Contact Information
For privacy questions, requests, or complaints, contact us at:
📧 support@uleny.com
🌐 https://uleny.com
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